Shipping policy

We’re proud to provide fast shipping on most of our items shipped within the contiguous United States. For items shipped outside of the contiguous United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. You will always be able to review your shipping costs before checkout. If we cannot ship to your location, we’ll contact you by phone or email to make the necessary adjustments to your order. Estimated shipping dates are provided on product pages, and we’ll give them during the checkout process. To view any changes to your estimated delivery time, login into your Threads Kaiju account and go to My Orders listed under the My Account section.

Based on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through USPS, FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please contact our customer service team by visiting our website

At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. 

If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us using Contact Us with the details of the damage so that we can return or exchange your merchandise. If the damage is discovered after the time of the delivery, we allow 10 business days after delivery for customers to send us a claim with supporting documentation and photos. This window might be extended with custom items. We’ll review and approve the claim within 10 business days. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you.